Privacy Policy
HairCrown Anti Hairloss Clinic
Effective Date: 04 July 2026HairCrown Anti Hairloss Clinic ("HairCrown", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, communicate with us, or receive treatment at our clinic.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Data Controller
HairCrown Anti Hairloss Clinic is the controller of your personal and health information.
Website: https://haircrowns.co.in
Email: haircrown@gmail.com
Phone: +91 80807 21707
Address:
Banana Leaf Polyclinic,
Ground Floor,
Versova Metro Station,
Towards Juhu–Versova Link Road.
2. Information We Collect
Personal Information
- Name
- Age
- Gender
- Phone Number
- Email Address
- Residential Address
- Government-issued ID (where legally required)
Clinical Information
- Medical history relevant to hair loss
- Hair loss condition and severity
- Scalp and hair examination findings
- Clinical photographs
- Laboratory reports
- Prescriptions and medications
- Allergies
- Pregnancy and hormonal information (where applicable)
Appointment Information
- Appointment details
- Treatment plans
- Follow-up records
- Billing and payment details
Website Information
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Cookies
WhatsApp Communication
- Phone Number
- Messages
- Photos shared
- Appointment requests
- Communication history
3. How We Collect Information
- Clinic registration forms
- Medical history forms
- Consultations
- Website enquiry forms
- Phone calls
- WhatsApp messages
- Email communication
- Doctor referrals
4. Why We Use Your Information
- Diagnosis and treatment of hair and scalp conditions.
- Appointment scheduling and reminders.
- Maintaining medical records.
- Billing and payment processing.
- Providing follow-up care.
- Legal and regulatory compliance.
- Marketing communications only with your explicit consent.
5. Sharing of Information
We never sell your personal information.
Your information may be shared only with:
- Healthcare professionals involved in your treatment.
- Diagnostic laboratories.
- Payment gateways and banks.
- Clinic software providers.
- Government authorities when legally required.
6. Data Security
We use industry-standard security measures including password-protected systems, restricted staff access, secure servers, physical document security, staff confidentiality training and regular security reviews to safeguard your information.
7. Data Retention
- Adult medical records are retained for at least 7 years after the last consultation.
- Minor patient records are retained until the patient reaches 18 years plus 7 additional years.
- Financial records are retained according to applicable tax laws.
- Marketing information is retained until consent is withdrawn.
8. Your Rights
You have the right to:
- Access your information.
- Correct inaccurate information.
- Request deletion where legally permitted.
- Restrict certain processing.
- Withdraw consent for marketing.
- Object to certain processing activities.
9. Cookies
Our website may use cookies to improve website functionality and analyse visitor behaviour. You may disable cookies through your browser settings, although some website features may not function correctly.
10. WhatsApp Communication
We use WhatsApp Business for appointments, follow-ups and patient enquiries. Messages related to treatment may become part of your medical record. Communication through WhatsApp is also subject to WhatsApp's own Privacy Policy.
11. Marketing
We will send promotional messages only after obtaining your explicit consent. You may withdraw your consent at any time by contacting the clinic or replying STOP to our messages where applicable.
12. Children
Patients below 18 years of age require consent from a parent or legal guardian before treatment or collection of personal information.
13. Complaints
If you have concerns regarding this Privacy Policy or your personal information, please contact HairCrown Anti Hairloss Clinic. If your concern remains unresolved, you may approach the appropriate authority under applicable Indian law.
14. Changes to this Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in legal requirements, clinic practices or our services. The latest version will always be available on our website and at our clinic.
Contact Us
HairCrown Anti Hairloss Clinic
Website: https://haircrowns.co.in
Email: haircrown@gmail.com
Phone: +91 80807 21707
Address:
Banana Leaf Polyclinic,
Ground Floor,
Versova Metro Station,
Towards Juhu–Versova Link Road.
